Both parties are aware that the service delivery, marketing, communication and general standard of railway charter business need improvement in key sectors of the charter industry. By establishing common parameters, both parties are able to understand what needs delivering to the customer and when.
Commercial Director Mark Honey commented:
"We held a number of meetings with Train Chartering and found we had a lot of common ground. This in itself helped in terms of looking at how the client base needs to be attended to. It is also important for organic growth and the meticulous attention to detail that demands. The values and culture of Train Chartering align well with ours and we have already seen the fruits of our collaboration".
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